Summary

Privacy Policy

Paradox Group & Paradox App — Last updated: April 2026

1. Purpose and Scope of the Policy

Paradox attaches the greatest importance and care to the protection of privacy and Personal Data, as well as to the respect of the applicable data privacy legislation (hereinafter "Applicable Legislation").

The Applicable Legislation includes notably the General Data Protection Regulation (EU) 2016/679.

Under the Applicable Legislation, Personal Data must be processed lawfully, fairly, and transparently.

This privacy policy (hereinafter the "Policy") aims to provide you with simple, clear information on the Processing of your Personal Data, in the context of your browsing and interactions with our websites and mobile application:

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Paradox mobile application (available on iOS and Android, hereinafter "the Application")

2. Data Controller

In the course of your activity on our websites and Application, we collect and use Personal Data relating to you, an individual (hereinafter "Data Subject").

For all the Processing activities, Paradox Group DMCC, registration number DMCC-778892, having its registered office at Platinum Tower Unit 4302, Jumeirah Lake Tower, Dubai, determines the means and purposes of the Processing.

Thus, within the meaning of the Applicable Legislation, we act as a data controller.

3. What Personal Data Do We Collect and How?

By using our websites or Application or interacting with us, you provide us with information about yourself, some of which may be used to identify you ("Personal Data").

Data collected via our websites

Identification data: Information that allows us to directly identify you, such as your name, first name, and telephone number. We may also collect your email address and postal address.
Authentication data: Information you provide to access your personal account, such as your password and other authentication details. We also collect your IP address for maintenance and statistical purposes.
Financial data: Banking data such as bank details.
Documents of all kinds: PDF, Microsoft Office, and image files with titles, contents, folder names, or associated information such as comments and reminder dates.
Browsing information: Information collected as you navigate our website.
Data collected from third parties: Personal Data you have agreed to share with us or from publicly available social networks and databases.

Data collected via the Paradox Application

Account data: Name, email address, and password upon account creation.
Usage data: Programs followed, exercises completed, Loop sessions attended, features consulted, and session duration. Used to power AI-personalized recommendations.
Technical data: Unique device identifier, operating system (iOS/Android), app version, language, and timezone.
Push notification token: If you opt in, we use a push token (provided by Apple or Google) to send reminders and updates. You can disable notifications at any time in your device settings.
Analytics data: We use Amplitude to measure app usage in an aggregated, anonymized manner. No analytics data is sold to third parties.

Data we do not collect: The Application does not collect your geographic location, contacts, photo library, microphone, or camera — unless a future feature explicitly requests your prior consent.

4. Why Do We Collect Your Personal Information and How?

We collect your Personal Data for specific purposes and on different legal grounds.

On the basis of contract performance

Management of sales and contracts
Management of recruitment operations
Management and provision of training services (EDEC, etc.)
Management of your participation in events
Management of interviews and/or documentaries in which you appear
Management of loyalty programs
Management of complaints and after-sales service

On the basis of your consent

Carrying out commercial and marketing prospecting operations
Transmission of your Data to our commercial partners
Management of the newsletter
Management of cookies requiring your consent
AI-powered personalization of your learning journey within the Application

On the basis of legitimate interest

Establishment of statistics for the improvement of products and services
Carrying out satisfaction surveys and polls
Management of pre-litigation and litigation
Management of event reminders

On the basis of legal obligations

Fight against fraud
Fight against money laundering and the financing of terrorism
General and auxiliary accounting

AI and personalization

The Application uses artificial intelligence algorithms to analyze your exercise results and generate personalized recommendations. This automated processing is based on your consent and aims to improve the relevance of your learning and personal development journey.

This processing does not produce decisions with legal effects concerning you. You may contact contact@paradox.io at any time to learn about the logic used or to object to this processing.

5. Do We Share Your Personal Data?

Your Personal Data is intended for authorized Paradox collaborators in charge of managing and executing contracts and legal obligations.

It may be transmitted to the following recipients:

Entities of the Paradox Group within the framework of an outsourcing of activity
Service providers and processors including: cloud providers, email and communication tools providers, project management tools providers, and analytics providers (Amplitude)
Commercial partners only when you have expressly consented through a checkbox on our data collection forms
Duly authorized public authorities, in the framework of our legal and regulatory obligations
Regulated professions (lawyers, bailiffs, etc.) in the context of guarantees, debt collection, or litigation

When your Data is provided to our service providers, they are required not to use it for purposes other than those originally intended. In all cases, only the necessary Personal Data is provided.

We do not sell your Personal Data.

6. Is Your Personal Data Transferred to Third Countries?

Paradox strives to keep Personal Data within France or the European Economic Area (EEA). Transfers outside the EEA occur only:

To a country ensuring an adequate level of protection; or
Within the framework of standard contractual clauses

7. How Long Do We Keep Your Personal Data?

PurposeRetention PeriodManagement of orders and purchases5 years after termination of the contractContract management5 years after termination of the contractManaging your customer account5 years after termination of the contractComplaints and after-sales service5 years after the request is closedManagement of recruitment operations2 years after the applicationManagement of your participation in events5 years after the eventManagement of interviews / documentaries5 years after the image use release form expiresSales and marketing prospecting3 years after your last interactionNewsletter managementUntil you unsubscribeCookies requiring consent6 months after your last consentStatistics for product and service improvement13 months after collectionSatisfaction surveys and polls72 hours after your answersManagement of pre-litigation and litigation5 years after the litigious event or last judgementFight against fraud / money laundering5 years after termination of the contractGeneral and subsidiary accounting10 years after collection

8. How Do We Ensure the Security of Your Personal Information?

Paradox implements all appropriate technical and organizational measures to protect Personal Data from loss, unauthorized destruction, alteration, access, or disclosure. These measures include limiting access on a need-to-know basis, pseudonymization, and encryption. Our security practices are regularly reviewed and updated.

9. What Are Your Rights?

Right to information: the right to have clear, precise, and complete information on the use of your Personal Data.
Right of access: the right to obtain a copy of the Personal Data we hold on you.
Right to rectification: the right to have inaccurate or incomplete Personal Data corrected.
Right to erasure / right to be forgotten: the right to have your Personal Data erased, unless we have a legitimate interest in keeping it.
Right to object: the right, under certain conditions, to object to the processing of your Personal Data.
Right to withdraw consent: the right to withdraw consent at any time where processing is based on your consent.
Right to restriction of processing: the right to request that processing of your Personal Data be suspended.
Right to data portability: the right to request your Personal Data in a reusable format.
Right not to be subject to automated decision-making: the right to refuse fully automated decision-making.
Right to define post-mortem directives: the right to define directives concerning your Personal Data after your death.

Account deletion — mobile app

You may request deletion of your account and all associated personal data at any time, directly within the Application (Settings > Account > Delete account) or by contacting contact@paradox.io. Deletion will be effective within 30 days. Certain data may be retained where legally required (e.g., billing records — 10 years).

To exercise any of your rights, contact our Data Protection Officer at contact@paradox.io or by post: Platinum Tower Unit 4302, Jumeirah Lake Tower, Dubai.

You also have the right to file a complaint with the CNIL, 3 Place de Fontenoy — TSA 80715 — 75334 PARIS CEDEX 07.

10. Updating of This Policy

This Policy may be updated periodically to reflect changes in legislation or our products and services. The date of the last update is indicated at the top of this page.

11. Cookie Policy

1. What is a cookie?

Cookies are data placed on your computer or phone, identified by unique identifiers associated with your device. They remember your actions and preferences so you don't have to re-enter them each visit. They do not allow us to personally identify you.

Paradox Group DMCC acts as Controller for all cookie-related data processing, within the meaning of Regulation (EU) 2016/679 (GDPR).

2. Are cookies placed when you browse the website?

On your first visit, a banner informs you of cookies and invites you to make your choice. Cookies requiring consent are deposited only if you accept them. You can configure your preferences at any time via the Cookiebot interface or your browser settings.

3. What data is collected through cookies?

Technical identifiers for your Internet box
Date, time, and duration of connection
The referring page URL
Operating system type (Windows, macOS, Linux, etc.)
Browser type and version
Brand and model of mobile device or tablet
Possible download errors
Browser language
Characteristics of content consulted and shared

4. What are the purposes of the collected cookies?

Essential cookies: Allow you to use the main features of the website including session login and interface preferences. No consent required.
Analytical / statistical cookies: Allow us to measure audience and usage to improve content and ergonomics.
Social network cookies: Deposited by social networks when you share content. Deposited only with your express consent.
Advertising cookies: Allow targeted advertising on third-party sites. Deposited only with your express consent.

5. Who places the cookies?

Paradox and its technical service providers
LinkedIn (social network cookies)
Our business partners listed in the Cookiebot interface

6. How to manage your cookie consent?

Your consent is requested via a banner on your first visit. You can accept, refuse, or customize your choices at any time via the Cookie Management page at the bottom of each page.

7. How to manage cookies in your browser?

Internet Explorer: Tools > Internet Options > Privacy > Advanced. More info
Microsoft Edge: Settings > Privacy, search and services. More info
Mozilla Firefox: Tools > Options > Privacy. More info
Safari (Mac / iPhone / iPad): Safari > Preferences > Security. More info
Google Chrome: Settings > Advanced > Privacy > Content Settings. More info

For more information, visit the CNIL website.