Paradox Group & Paradox App — Last updated: 5 November 2026
Paradox attaches the greatest importance and care to the protection of privacy and Personal Data, as well as to the respect of the applicable data privacy legislation (hereinafter "Applicable Legislation").
The Applicable Legislation includes notably the General Data Protection Regulation (EU) 2016/679.
Under the Applicable Legislation, Personal Data must be processed lawfully, fairly, and transparently.
This privacy policy (hereinafter the "Policy") aims to provide you with simple, clear information on the Processing of your Personal Data, in the context of your browsing and interactions with our websites and mobile application:
In the course of your activity on our websites and Application, we collect and use Personal Data relating to you, an individual (hereinafter "Data Subject").
For all the Processing activities, Paradox Group DMCC, registration number DMCC-778892, having its registered office at Office 3701, Mazaya Business Avenue BB2, Jumeirah Lake Towers, Dubai, determines the means and purposes of the Processing.
Thus, within the meaning of the Applicable Legislation, we act as a data controller.
By using our websites or Application or interacting with us, you provide us with information about yourself, some of which may be used to identify you ("Personal Data").
Data we do not collect: The Application does not collect your geographic location, contacts, photo library, microphone, or camera — unless a future feature explicitly requests your prior consent.
We collect your Personal Data for specific purposes and on different legal grounds.
The Application uses artificial intelligence algorithms to analyze your exercise results and generate personalized recommendations. This automated processing is based on your consent and aims to improve the relevance of your learning and personal development journey.
This processing does not produce decisions with legal effects concerning you. You may contact [email protected] at any time to learn about the logic used or to object to this processing.
Athena. Athena is the conversational assistant built into our services. It processes the messages you send it (text or voice) and the content of the programs you have access to, in order to help you apply them. Legal basis: performance of the contract.
Abuse prevention. To apply the usage limits set out in article 10 bis of our terms, we count the number of summary requests made by each member per day. Legal basis: our legitimate interest in keeping the service secure and of good quality for all members. These counters are kept for two days.
Artificial intelligence providers. To run Athena, your messages and the content needed to answer them are sent to technical providers acting on our behalf: language model providers (OpenAI, Anthropic, Google, Mistral, and OpenRouter, which routes requests to these models), an assistant orchestration platform (Dify), voice services (LiveKit, ElevenLabs, Cartesia, Rime) and content search services (Cohere, Voyage AI). Some of these providers are located outside the European Union, in particular in the United States; these transfers are covered by the safeguards provided for by the GDPR.
Your Personal Data is intended for authorized Paradox collaborators in charge of managing and executing contracts and legal obligations.
It may be transmitted to the following recipients:
When your Data is provided to our service providers, they are required not to use it for purposes other than those originally intended. In all cases, only the necessary Personal Data is provided.
We do not sell your Personal Data.
Paradox strives to keep Personal Data within France or the European Economic Area (EEA). Transfers outside the EEA occur only:
PurposeRetention PeriodManagement of orders and purchases5 years after termination of the contractContract management5 years after termination of the contractManaging your customer account5 years after termination of the contractComplaints and after-sales service5 years after the request is closedManagement of recruitment operations2 years after the applicationManagement of your participation in events5 years after the eventManagement of interviews / documentaries5 years after the image use release form expiresSales and marketing prospecting3 years after your last interactionNewsletter managementUntil you unsubscribeCookies requiring consent6 months after your last consentStatistics for product and service improvement13 months after collectionSatisfaction surveys and polls72 hours after your answersManagement of pre-litigation and litigation5 years after the litigious event or last judgementFight against fraud / money laundering5 years after termination of the contractGeneral and subsidiary accounting10 years after collection
Paradox implements all appropriate technical and organizational measures to protect Personal Data from loss, unauthorized destruction, alteration, access, or disclosure. These measures include limiting access on a need-to-know basis, pseudonymization, and encryption. Our security practices are regularly reviewed and updated.
You may request deletion of your account and all associated personal data at any time, directly within the Application (Settings > Account > Delete account) or by contacting [email protected]. Deletion will be effective within 30 days. Certain data may be retained where legally required (e.g., billing records — 10 years).
To exercise any of your rights, contact our Data Protection Officer at [email protected] or by post: Office 3701, Mazaya Business Avenue BB2, Jumeirah Lake Towers, Dubai.
You also have the right to file a complaint with the CNIL, 3 Place de Fontenoy — TSA 80715 — 75334 PARIS CEDEX 07.
This Policy may be updated periodically to reflect changes in legislation or our products and services. The date of the last update is indicated at the top of this page.
Cookies are data placed on your computer or phone, identified by unique identifiers associated with your device. They remember your actions and preferences so you don't have to re-enter them each visit. They do not allow us to personally identify you.
Paradox Group DMCC acts as Controller for all cookie-related data processing, within the meaning of Regulation (EU) 2016/679 (GDPR).
On your first visit, a banner informs you of cookies and invites you to make your choice. Cookies requiring consent are deposited only if you accept them. You can configure your preferences at any time via the Cookiebot interface or your browser settings.
Your consent is requested via a banner on your first visit. You can accept, refuse, or customize your choices at any time via the Cookie Management page at the bottom of each page.
For more information, visit the CNIL website.
Contact: [email protected] — Paradox Group DMCC, Office 3701, Mazaya Business Avenue BB2, Jumeirah Lake Towers, Dubai — © 2024 Paradox Group
